Application fees, the accommodation booking fee and the airport pick-up fee are non- refundable.

Tuition fees are fully refunded, only if your student visa application is rejected. Student notice of cancellation is not effective until written notification and evidence of the refusal, including the original letter from the Australian Embassy, High Commission or Immigration Office are received.

If you give written notice of your intention to withdraw from a course, 28 days or more, prior to the course commencement date, tuition fees will be refunded less a cancellation fee of 25%.

• No refund will be given if you have given false or misleading information.
• No refunds will be made after the commencement date of the course.
• No refund will be made if the student cancels during the course.
• No refund will be made if a student fails to comply with the conditions of enrolment at SSBT.
• No refund will be made resulting from any visa breach as indicated by the Australian Government.

For students taking package courses, NO REFUND will be granted on the second course after the first course has commenced.

SSBT will not authorise the transfer of fees to other institutions or any other student’s account.

Once SSBT receives a written claim the refund will be made within 4 weeks.

If SSBT cancels a course paid fees will be refunded in full within 2 weeks.

If you have any complaints in relation to a refund claim, you may take up the matter using the SSBT grievance procedures. SSBT dispute resolution processes do not circumscribe the student’s right to pursue other legal remedies; you may take further action under Australia’s consumer protection law

If you give written notice of your intention to withdraw from a course, less than 28 days prior to the course commencement date, tuition fees will be refunded less a cancellation fee of 50%.

If you are introduced to SSBT through a third party which retains any portion of your payment or charges any additional fees then such monies will not be refunded by SSBT.

Bank charges for refunds made by bank draft or electronic transfer will be deducted from the refund amount. If a student completes the course early, the full tuition fees and additional fees must be paid before a certificate can be issued. If a student extends their course, they will be required to pay additional fees before the commencement of the extended course. If a student changes course after commencement of their initial course, they will be required to pay those fees that apply up to the changeover date.